CNA Module 3: Communication/Interpersonal Skills
These modules are free for all our YAYA CNA students. If you are a current YAYA student, please contact us to we can provide you with free access to these courses.
Statement of Purpose: The purpose of this unit is to introduce concepts and skills required for the Nurse Assistant to communicate effectively and interact appropriately with patients/residents, patient’s/residents’ families and guests, and other members of the health care team.
Terminology
1. Anger
2. Aphasia
3. Basic human need
4. Body language
5. Communication
6. Conflict
7. Conversion
8. Defense mechanisms
9. Denial
10. Displacement
11. Dyslexia
12. Dysphasia
13. Empathy
14. Family
15. Identification
16. Medical chart
17. Message
18. Myth
19. Non-verbal communication
20. Personal space
21. Physiological
22. Projection
23. Psychosocial
24. Rationalization
25. Receiver
26. Regression
27. Report
28. Repression
29. Sender
30. Sublimation
31. Substitution
32. Sympathy
33. Verbal communication
34. Voice pitch
35. Voice tone
Patient, resident, and client are synonymous terms referring to the person receiving care
Performance Standards (Objectives):
Upon completion of two (2) hours of class plus homework assignments and clinical assignments, the learner will be able to:
1. Define key terminology.
2. Identify and discuss the five basic physiological and psychosocial needs of all humans, as described by Maslow’s Hierarchy of Needs.
3. Recognize and report patient/resident behaviors that reflect unmet human needs.
4. Define communication and therapeutic communication and identify two routes of communication.
5. Describe the key steps involved in the communication process and methods used in communication.
6. Describe the reasons for communication breakdown.
7. Describe effective communication/interpersonal skills used with patients/residents, their families and guests.
8. Describe conflict and measures for conflict resolution.
9. Discuss touch as a form of communication, including body language and personal space.
10. Identify common psychological defense mechanisms.
11. Describe family communication/interaction patterns and the role of the Nurse Assistant.
12. Describe social and cultural factors influencing communication and emotional reactions to illness and disability.
13. Describe communication between the members of the health care team
Course Materials
Course Lessons
Type | Lesson Title | Time | Status |
---|---|---|---|
Module 3: Communication/Interpersonal Skills Lesson | |||
Module 3- Communication:Interpersonal Skills Exam |